Frequently Asked Questions

Find answers to common questions about All-on-X Direct’s digital dental lab services, case submission, file requirements, turnaround times, implant planning, surgical guides, full-arch restorations, 3D dental design, and night guard fabrication.

CASE SUBMISSION CHECKLIST

Before You Submit Your Digital Case

Include any clinical preferences, design notes, approval requirements, or concerns you want our team to review.

1. What dental lab services does All-on-X Direct provide?

All-on-X Direct provides digital dental lab support for dental professionals, including digital implant planning, surgical guide design, full-arch and All-on-X restorative workflows, 3D digital dental design, and custom night guard design and fabrication.

2. Who do you work with?

We work with general dentists, oral surgeons, periodontists, prosthodontists, dental practices, and clinical teams that need digital lab support for implant, restorative, full-arch, guided surgery, 3D design, and appliance-related workflows.

3. What makes All-on-X Direct different from traditional dental labs?

All-on-X Direct is a digital-first dental laboratory focused on complex implant, restorative, and appliance workflows. We combine digital planning, CAD/CAM design, surgical guide support, case-specific communication, and dental lab craftsmanship to help clinicians manage cases more efficiently.

4. How do I start a case with your digital workflow?

You can start by uploading your case files through our secure upload portal or by contacting our team with questions. Our workflow typically includes file submission, case review, digital design or planning, clinician approval when needed, fabrication, quality review, and delivery coordination.

5. What files should I submit for a digital case?

File requirements vary by case type, but clinicians commonly submit CBCT scans, intraoral scans, STL or PLY files, photos, bite records, implant system details, restorative notes, material preferences, and any existing planning or design files.

6. Which scanners and file formats do you support?

We support common digital scan workflows and major intraoral scanner outputs, including systems such as iTero, 3Shape, Medit, and Carestream. STL and PLY files are commonly used for digital design and lab workflows. If you are unsure about compatibility, contact our team before submitting the case.

7. Do you support CBCT-based digital implant planning?

Yes. We support CBCT-based digital implant planning by reviewing anatomy, restorative goals, implant position, angulation, depth, available bone, and surgical guide requirements.

8. Do you design custom surgical guides?

Yes. We support custom surgical guide planning and design based on submitted case records, digital scans, CBCT data, implant planning requirements, and clinician-specific surgical protocols.

9. Do you support full-arch and All-on-X cases?

Yes. All-on-X Direct supports full-arch and All-on-X workflows, including restorative-driven planning, digital prosthetic design, implant-related coordination, case review, and lab communication for complex implant cases.

10. Do you provide technical support for immediate-load All-on-X cases?

Yes. Our team can provide digital consultation and lab support for immediate-load All-on-X cases, including planning coordination, provisional restoration considerations, and technical communication around the case workflow.

11. What is the standard turnaround time?

Turnaround time depends on case complexity, file completeness, approvals, material selection, and production requirements. Typical timelines may include 2–3 business days for digital implant guides, 5–7 business days for All-on-X restorations, and 2–3 business days for night guards. Complex or urgent cases should be confirmed with our team before submission.

12. Do you provide 3D digital dental design support?

Yes. We support 3D digital dental design for restorative, implant, model, prosthetic, full-arch, and appliance-related workflows. Our team can help prepare design-ready files for milling, printing, fabrication, or continued lab coordination.

13. Do you fabricate custom night guards?

Yes. All-on-X Direct supports custom night guard design and fabrication using digital scans, bite records, material preferences, and clinician-specific instructions to help create appliances focused on fit, occlusion, durability, and comfort.

14. How do you help ensure accurate fit?

Each case is reviewed based on the submitted records, case type, digital design requirements, material needs, and production workflow. We use digital lab processes, quality review, and case-specific communication to support accurate fit and reduce avoidable chairside adjustments.

15. What should I do if I am not sure which files are required?

Contact our team before submitting the case. We can help clarify file requirements, case records, planning needs, and next steps based on the service you need.